Getting the Best Results
Describe the symptom, not your diagnosis
The AI does better when you describe what's happening rather than what you think is wrong. "My WiFi keeps dropping every hour" is more useful than "I think my router needs a firmware update." The AI will identify the likely causes — you just need to describe what you're experiencing.
Be specific about when it started
"My printer stopped working after I updated Windows yesterday" gives critical context. If you know what changed before the problem started — a software update, a new device, a power outage — mention it upfront.
Upload a photo or screenshot when possible
Visual information dramatically improves accuracy. A photo of a blinking red light on your router, a screenshot of an error code, or a picture of your printer's display narrows the diagnostic space significantly. Use the attachment button in the chat input.
Add your devices to your profile first
If you haven't already, add your devices before starting a troubleshooting session. The AI will have your router model, printer brand, and other details ready — it gives more specific guidance without the back-and-forth.
Run a diagnostic before chatting about network issues
For anything WiFi or internet related, run a network diagnostic first from the Dashboard. The results load automatically into your chat — the AI sees your actual speed, ping, and latency rather than relying on your description.
Answer follow-up questions
The AI will sometimes ask a clarifying question before giving fix steps. Answer as specifically as you can. If you don't know the answer, say so — it can work with uncertainty.
If the first fix doesn't work, say so
Tell the AI which step you tried and what happened. "I restarted the router but it still shows offline" helps narrow down to the next most likely cause. Don't restart the conversation — continue in the same thread.