Get help using MyTech-Fix — whether you're troubleshooting at home, managing tech across your team, or seeking general guidance on cybersecurity events (advice only — always consult professionals for real incidents).
Be as specific as possible, include error messages, and upload screenshots when possible. Follow up if a step doesn't work — the chat remembers context.
Yes! The chat can help you create Excel formulas, automate emails, build presentations, write scripts, and more. See our How it Works page for examples.
On Business and Business Pro plans, all chat sessions can be shared across team members. You can also tag devices and view team-wide reports and analytics.
Yes. On the History page, use the "Export CSV" button to download all your sessions.
Go to Account Settingsand click "Manage Billing & Subscription". This will take you to our secure Stripe Customer Portal.
Yes — the chat can provide general educational advice on recognizing threats (phishing, malware, etc.), high-level initial response ideas, and prevention basics. All cybersecurity guidance is advice only. For any real or suspected incident, immediately contact a qualified IT professional or incident response service.
By default, conversations may be used to improve our models. You can request that your data be excluded from training by contacting us at privacy@mytech-fix.com.