Your First Chat Session
Starting a session
Click Chat in the navigation. Type your tech problem in plain English — you don't need technical language or to know what's wrong. Just describe what's happening.
Good examples:
- "My WiFi keeps dropping every hour"
- "My printer shows as offline but it's turned on"
- "My Nest thermostat disappeared from Google Home"
- "My laptop has been running slowly since the last Windows update"
Uploading a photo or screenshot
If there's an error message on screen or a blinking light on a device, upload a photo. Click the attachment icon in the chat input and select your file. The AI will analyze it and factor it into the response.
Works well for: error codes on printer displays, router indicator lights, Windows or Mac error messages, and app error screens on phones.
How the AI responds
The AI may ask one or two clarifying questions before giving fix steps — this helps it give the right answer for your specific situation. Answer as best you can; if you don't know, say so.
Once it has enough context, it gives you numbered fix steps. Work through them one at a time. If a step doesn't resolve the issue, say so and it'll move to the next approach.
If diagnostics are loaded
If you've run a network diagnostic recently, you'll see 📊 Diagnostics loaded at the top of the chat. This means the AI already knows your current speed, ping, and latency and will use that data in its diagnosis.