Network Diagnostics Explained
What the diagnostic tool measures
Download speed — how fast data comes to your device from the internet, measured in Mbps. Compare this to your ISP plan speed to see if you're getting what you're paying for.
Upload speed — how fast data leaves your device. Important for video calls, cloud backups, and uploading files.
Ping — the time it takes for a signal to travel from your device to a test server and back, measured in milliseconds (ms). Lower is better. High ping causes lag in video calls and online gaming even when download speed looks fine.
Latency — similar to ping but measured across a series of requests to show consistency over time. High average latency or high variance indicates an unstable connection.
Jitter — the variation in latency between measurements. Low jitter means a consistent connection; high jitter means the connection is erratic, which affects calls and streaming even if average speed is acceptable.
How to run a diagnostic
- Go to Dashboard from the navigation
- Click Run Network Test
- The test takes approximately 30–60 seconds
- Results appear immediately on screen
You can also run individual tests (speed only, ping only) from the same dashboard.
How often to run diagnostics
For general awareness, once a week is plenty. If you're experiencing a network problem, run a diagnostic before opening a chat session — the results load automatically into your conversation and give the AI a much more accurate picture of what's happening.
Diagnostic history
Your last 30 days of diagnostic results are stored in your account. The AI can reference this history to identify trends — for example, if your speeds are consistently slower in the evenings, that's a useful pattern for diagnosing the root cause.