Understanding Your Results
What "good" looks like
| Metric | Good | Acceptable | Poor |
|---|---|---|---|
| Download speed | ≥ 80% of your plan speed | 60–80% of plan | < 60% of plan |
| Upload speed | ≥ 70% of your plan speed | 50–70% of plan | < 50% of plan |
| Ping | < 20ms | 20–80ms | > 80ms |
| Jitter | < 10ms | 10–30ms | > 30ms |
Common results and what they mean
Download far below your plan speed — usually a WiFi issue (wrong band, congestion, distance from router) or an ISP issue. Run the test on a wired Ethernet connection to isolate which one it is.
High ping with good download — often a congestion or routing issue, not a speed problem. Video calls and online gaming will be affected even if downloads feel fast.
High jitter — an unstable connection, often from WiFi interference or a struggling router. Can disrupt calls even when average speed looks acceptable.
Speed good at the router, poor at your device — a WiFi coverage problem. The connection from router to device is the weak link, not your internet plan.
What to do with poor results
If results look poor, start a chat session — the results load automatically and the AI will walk you through the most likely cause based on your specific numbers and device profile.